Detail Services and Single Wash Purchases: Terms and Conditions

Car Wash Cafe offers multiple Detail services and single wash services at varying prices that are listed on our price board at the establishment and our website, only listed services offered in the package will be included in that package unless customer pays for additional selected service separately.

It is the customers responsibility to:

1. Please remove all personal belongings, money, and other valuable items like

jewelry, AirPods etc. from the vehicle prior to any type of detail or inside

cleaning. If you failed to do so we are not responsible for any damaged, or

missing/misplaced items.

2. If areas such as the center armrest storage or glove compartment are not

cleared, we will not be able to clean them due to the customer’s private

personal belongings.  

3. Due to child safety, we will not remove or replace car seats under any

circumstances. We ask that our clients remove car seats and booster seats

before you handover the keys to the service attendant. Should the car seat be

left in the vehicle we will do our best to clean around the car seat but can’t

promise your total satisfaction in those areas.

4. We reserve the right to charge extra for each vehicle according to its condition

and the type of vehicle.

5. A minimum of 25% surcharge on our Detail service will be applied to all jobs

that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous

materials.  

6. Pet hair and sand are two of the toughest items to remove from a vehicle with

normal vacuuming. The removal of either element is not guaranteed with any

of our service offerings. However, on most occasions, we are successful at

removing visual traces of both elements.

7. We make no promises when it comes to the removal of stains and/or odors

from vehicles. We aim to please so we will try our best. Please be aware that

some upholstery and carpets are beyond cleaning and may not completely

clean up as expected. Some stains are permanent. We may consult with you

about what can and cannot be done in regard to your vehicle’s interior.

8. There may be occasions where there might be hidden damage on a vehicle but

won’t be noticed until after it has been cleaned. These damages are of no

liability, penalty, or association to Car Wash Cafe’s work and the company shall

not be held responsible for them.

9. Please note that we take pictures and videos of the vehicles we service for our

website or Social Media and advertisement purposes. 

10. Odors cannot always be removed by cleaning alone. We have odor

removal services separate from our detailing packages to address them. We

will consult with you on options and pricing to remove odors after cleaning has

been done.

11. When it comes to windows we try to be our best. But from time to time and

depending on temperature windows may have a film. Please allow the car to

cool and then take a microfiber towel and wipe the film off if you see streaks.

We do apologize for any inconvenience this may cause.

12. We are not responsible for damage due to heavily soiled, stained, or

damaged interior components, such as dash buttons and steering column

buttons and knobs. Such areas may be so caked with dirt, grime, and makeup

that cleaning may result in these buttons, knobs, dials and other components

losing their markings, discoloring their appearance and/or damaging their

electrical functionality.

13. We will only clean engine bays upon request. There is an extra charge for

this service. We are not responsible for any mechanical or electrical problems when

cleaning engine bays and sunroof/moonroofs due to areas simply getting wet

from the wash/cleaning process.  Please make sure your vehicle is in good

mechanical/electrical working order.  There is no way of knowing of these

problems before we begin, so please understand that if issues do arise after

our detailing process, we will NOT be held responsible.    

14. The headliner is gently cleaned, however, there may be remaining stains. The

glue used for headliners will start to release if cleaned more aggressively or

with stronger cleaners. Please understand that headliners may not come

completely clean due to this reason.  If you choose to clean them at your own

risk, they may look clean but will sag over time due to the glue being

compromised.

15. We are not responsible for baked-on brake dust that cannot be completely

removed either on the surface or deep within the wheel. Some wheels are

beyond cleaning and may need to be repaired or replaced.

16. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s

paintwork if left for a period of time. This will result in a deep chemical mark on

the paintwork that may need additional work to safely remove. In some cases,

the mark cannot be removed completely without compromising the clear coat.

17. Exterior black or grey, textured or smooth trim pieces may be beyond restoring

and will have to be replaced. We try our best to restore the plastic to its original

color.

18. Any wax, sealant, or coating not properly cared for will not last its intended

durability length. We recommend safe hand washing and following after care

instructions to avoid voiding your coating warranty and compromising its

durability and effects. 

19. We ask that you wait in our lobby or customer waiting area. For your safety

please keep a safe distance, at least 10-15 feet away from our work area to

avoid any trip or slip hazards. If you need to speak to us while we are working

on your vehicle please make sure to talk to your service adviser or our lobby

staff member.

20. By requesting our services, or paying for our services you agree to terms and

conditions listed herein.

21. NO refunds. By accepting to have Car Wash Cafe service your vehicle you

agree to pay for the package you selected and agree to our No Refunds policy.

All sales are final once the vehicle is serviced. We offer 48 hour rain check, in

case of rain you can bring your vehicle back within 48 hours with a paid receipt

and we will gladly wash the exterior of your vehicle. We ask that you walk

around and inspect the vehicle with your detailer before leaving the premises

with your vehicle. This is your opportunity to bring any concerns to our

attention. After leaving the premises if for any reason you are not satisfied with

our services and find something that needs further attention please contact us

within 24 hours and we will make all efforts to make it right for you.

Car Wash Cafe is not responsible for damage to or the repair of:

 Loose equipment, including but not limited to, mirrors, trim, molding, emblems,

light covers, wheel covers, center caps, bumpers, running boards, flaps, or bug

deflectors that become dislodged during contact with Car Wash Cafe’s

equipment;

 Any “rack” devices such as luggage racks, bicycle racks, or work racks;

 Pre-existing conditions with your vehicle or any after-market parts or installations;

 Vehicles with less than five inches (5”) off ground clearance or vehicles that are

greater than seven-feet, two-inches (7’ 2”) in height;

 Vehicles that are wider than seventy-three inches (73”) in total width as measured

from tire wall to tire wall or have tires that exceed thirteen inches (13”) in width;

 Vehicles that are five (5) years old or older;

 Water leakage resulting from unsecured or open doors or windows including

sunroofs, trucks, and hoods;

 Antennas that are not fully removed, lowered or otherwise secured by you

including power antennas, whip antennas, antenna fins, or other antennas that

otherwise cannot be lowered or removed;

 Collisions due to braking in while vehicles are in the tunnel or incidents that

occurred while you or other customers are operating vehicles;

 Any automated system or feature on your vehicle that may cause damage to your

vehicle or other vehicles. If you believe the damage has occurred to your vehicle, you must notify the manager on duty and file a claim BEFORE the vehicle leaves the premises. Car Wash Cafe will process that claim within fourteen (14) calendar days and contact you with the results of its investigation. If it has been confirmed that damage has occurred, you agree to obtain a minimum of three (3) estimates for repair. Any work must be approved in writing by Car Wash Cafe PRIOR to any work being started. Car Wash Cafe may, from time to time, update, alter, change, or modify these Terms and Conditions without notification. It is your responsibility to check for and comply with such adjustments. Updated Terms and Conditions will be available on our website www.carwashcafeusa.com

Car Wash Cafe may need to provide you with certain communications such as

agreements, billing statements, notices, updates on terms, products, services, or any

other communications (“Communications”). By providing your email address and

accepting these terms and conditions you are giving express consent to receive

Communications electronically. You may withdraw your consent to receive electronic

Communications at any time, by emailing your request to Info@Daviesautospa.com.